Refund Policy

When refunds are issued

We issue full refunds in the following cases:

• An order cannot be fulfilled by any of our partner panels.
• The wrong service or quantity was delivered and cannot be corrected.
• You requested cancellation before fulfillment began.

Manual review threshold

Refunds and chargebacks of $10 or more are placed into a manual review queue before being finalized. This typically completes within 1 business dayand exists to prevent accidental large refunds and to allow our team to investigate disputes before customer notification is sent.

Refunds under $10 are processed automatically and you'll receive a confirmation email immediately.

Dispute handling

If you open a chargeback with your bank or card issuer, fulfillment is paused immediately while we review the dispute. We respond to all dispute notifications within 24 hours. If the dispute was a mistake, please contact us first - most issues can be resolved directly without a chargeback, and doing so protects both your account standing and ours with payment processors.

Processing time

Once a refund is approved, funds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. The exact timing is controlled by your card network - we cannot accelerate it.

How to request a refund

Open our contact page and message Telegram support with your Order ID (from your confirmation email) and a brief description of the issue. You can find your Order ID and live status anytime at /order/track.

Non-refundable scenarios

• Orders that have been fully delivered as described.
• Drop-off after the 30-day natural retention window.
• Accounts deactivated or banned by the platform after delivery.